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Welcome to NUUD's Support Portal
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Browse our FAQs, read helpful articles, watch videos, or reach out directly for personalized support. We're here to help!

Warranty Policy
Click here to learn more about NUUD's warranty policy
Explore Videos

How to Install NUUD's Filtered Showerhead.

How to Change NUUD's Shower Filter.
Frequently Asked Questions
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How do I install the NUUD showerhead?
It’s a quick and easy twist-on installation - no tools required! Please refer to the videos provided or send us a message and we'll walk you through the steps!
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Does NUUD filter out hard water?
NUUD helps reduce chlorine, heavy metals, and other impurities commonly found in hard water.
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How long does the filter last?
Each filter lasts up to 3 months, depending on your water quality and usage.
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Is the NUUD showerhead compatible with all showers?
NUUD fits most standard shower arms. If you have a non-standard setup, you may need a simple adapter.
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How to Install NUUD's Filtered Showerhead
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How to Change NUUD's Shower Filter
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What does the NUUD shower filter do?
NUUD’s shower filter removes impurities like chlorine, heavy metals, and other contaminants from water, helping to improve skin hydration, reduce irritation, and strengthen hair health.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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How does the filter work?
NUUD uses a multi-stage filtration system with activated carbon, KDF media, and other filtering elements to effectively remove harmful substances.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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What impurities does it remove?
The filter helps reduce chlorine, heavy metals (like lead and mercury), dirt, and other common water contaminants that may affect hair and skin health.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Will this filter help with dry skin, eczema, or scalp issues?
While results may vary, filtering out harsh chemicals like chlorine can reduce skin irritation, dryness, and scalp issues, making it beneficial for those with sensitive skin.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Is it easy to install?
Yes! It’s designed for a tool-free, quick installation and fits all standard USA showerheads.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Does it affect water pressure?
No, NUUD’s filtration system maintains strong water pressure while filtering impurities.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Is the filter safe for colored or treated hair?
Absolutely! Since it reduces chlorine and harsh chemicals, it helps extend the vibrancy of color-treated hair and prevents dryness.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Can I use it with a handheld showerhead?
Unfortunately, NUUD is not compatible with handheld showerheads — however, we’re working on a new model for this!
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Is the NUUD shower filter safe for kids and pets?
Yes! NUUD’s filter is a great choice for families as it helps reduce chlorine and harsh chemicals that may cause skin irritation in young children. It’s also beneficial for pets, especially those with sensitive skin.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Does the NUUD shower filter soften water?
Not fully—but it reduces the harshness of water by filtering irritants. Your water will feel gentler and more nourishing.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Can I use NUUD with well water?
Yes, but results may vary. NUUD is designed for municipal water systems, so if you have well water with high sediment or iron content, you may need additional filtration.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Can I replace just the filter cartridge, or do I need a whole new unit?
You only need to replace the filter cartridge, not the entire unit. NUUD offers easy-to-replace cartridges for long-term use.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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How will I know when to replace the filter?
We always recommend replacing it every 90 days!
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Will NUUD help with hard water effects like soap scum and buildup?
While NUUD does not soften water, reducing chlorine and heavy metals can improve soap lather and make it easier to rinse off residue, leading to a cleaner feel.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Is the filter compatible with rain showers?
Yes, NUUD is compatible with most rain showerheads, but we always recommend checking the specifications to ensure a proper fit.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Does NUUD filter out bacteria or viruses?
No, NUUD is not designed for microbiological purification—it focuses on chemical and heavy metal removal. If you need bacterial filtration, a different type of filter may be required.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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What makes NUUD different from other shower filters?
NUUD combines advanced filtration technology, an easy-install design, and a strong focus on skin and hair health to offer a premium shower experience — without the hefty price tag.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Is NUUD an American brand?
Yes, NUUD is proudly based in Miami and focused on bringing high-quality water filtration solutions to homes across the country.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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What is NUUD's mission?
Our mission is to improve skin and hair health at the root for affordable pricing.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Is NUUD tested or certified for effectiveness?
Absolutely. Our filtration components (KDF-55, activated coconut carbon, and calcium sulfite) meet trusted industry standards and are rigorously tested to remove chlorine, heavy metals, and more.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Where is NUUD manufactured?
NUUD is an American brand, and our filtration components are sourced from high-quality, globally recognized suppliers that meet industry safety and effectiveness standards. It was designed and operated in the USA but made in China with our trusted partners!
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Will you be launching more water filtration products?
That’s the plan! We’re always working on innovative water solutions and expanding our product line to include more filtration options.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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Do NUUD filters remove harmful chemicals?
Yes. NUUD’s triple-filtration system is designed to reduce chlorine, heavy metals, and other common impurities found in tap water that can dry out skin and damage hair.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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What kind of results should I expect?
Most users notice softer hair, calmer skin, and fewer irritations after 1-2 months. Results can vary depending on your water quality, but many report visible improvements within the first month.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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How often should I replace the filter?
We recommend changing your filter every 3 months for optimal results. If you live in an area with hard water or high levels of sediment, you might need to change it more frequently.
If you have any other questions, feel free to reach out through our contact form — we’re always happy to help!
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